Refunds & withdrawal.

1. Who handles your purchase

Noctra Scripts promotes and supports the scripts. Tebex Limited is the seller for purchases completed through Tebex checkout and handles payment, billing, and refund decisions under its checkout terms. Those terms are shown during the purchase and may vary by location.

Nothing on this page limits rights that cannot be excluded under applicable consumer law. If any summary here differs from mandatory law or the Tebex terms governing your purchase, those rights and terms take priority.

2. Withdrawal rights for digital content

Consumer withdrawal rights depend on your location and the type of purchase. For eligible EU consumers, the usual withdrawal period is 14 days. For digital content supplied immediately, that right may end when supply begins only if the required prior express consent and acknowledgement were obtained. Delivery alone does not remove a statutory right.

Review the withdrawal information and any consent request shown at Tebex checkout. If you believe you still have a withdrawal right, contact Tebex Buyer Support promptly with your transaction ID.

3. Non-delivery, duplicate charges, and faulty content

Contact us promptly if:

• You were charged more than once for the same intended purchase.
• A completed purchase was not delivered to the correct authenticated account.
• The package is materially different from its description at the time of purchase.
• A defect prevents the package from performing its stated core purpose.

We can investigate product and delivery issues. Tebex handles payment and refund requests. Provide your transaction ID, package name, and enough technical detail to investigate. Never send full card details, passwords, or private account credentials. Your legal rights for faulty or non-conforming digital content remain available.

4. Check the fit before buying

Review the product description, listed frameworks, installation requirements, subscription frequency, and FiveM account before paying. If your setup is unusual, ask us at contact@noctrastore.net before purchase.

A change of mind, an incorrect account choice, or an unsupported server setup does not by itself guarantee a refund after access begins. Each request must still be considered under the Tebex terms and applicable consumer law, including rights relating to misleading descriptions or faulty digital content.

5. Subscriptions

Noctra Access renews monthly until cancelled. Tebex shows the renewal amount before payment and in its confirmation email. You can cancel through the link in Tebex emails or Tebex payment history. Tebex states that cancellation stops further renewals; it does not automatically refund previous periods. Statutory rights still apply.

6. Requesting help

For product and installation issues, email contact@noctrastore.net. For payment, withdrawal, billing, or refund requests, contact Tebex Buyer Support. You may contact both when a technical issue affects a purchase.

Keep the Tebex transaction record and describe the issue clearly. A refund outcome depends on the transaction, applicable Tebex terms, and mandatory consumer law.